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We utilize various communication channels tailored to their specific interests to facilitate this dialogue effectively.

Historically, our most well-received engagement initiative has been granting public access to our manufacturing facilities in Saudi Arabia. However, due to the pandemic, we implemented a temporary lockdown of all onsite facilities to maintain uninterrupted production operations, thereby limiting public visits to our innovative facilities, however as the situation improved, we resumed out plant visiting program in later half of 2022. Nevertheless, as our communities gradually returned to normalcy, we resumed our facility visit program since the latter part of 2022.

Apart from the above engagements, we have ESG policies and position statements in place outlining our objectives regarding various aspects including animal welfare, climate change, community investment, energy, environmental impact of packaging, ethical sourcing, environmental policy, human rights, responsible marketing, and water stewardship. This initiative aims to provide transparency to our stakeholders regarding all our initiatives. To further strengthen transparency and credibility for our stakeholders, Intertek Saudi Arabia Ltd, an independent auditing firm, conducted an audit and provided assurance on our sustainability data and report in accordance with the ISAE 3000 standard.

The chart below outlines our key stakeholders, the significance of each stakeholder group to Almarai, their requirements and expectations, methods of communication with each group, and examples of specific actions to address them:

Shareholders/ Investors

Our shareholders and investors provide the capital necessary for sustainable growth; therefore, Almarai’s future growth and success ultimately depends on its ability to attract investment domestically and internationally. We are committed to delivering long term sustainable returns for shareholders and investors in a growing range of diversified product lines.

Needs and expectations
  • Financial performance, efficient production and growth
  • Dividends
  • Contribution to economic development
  • Share price
  • Data disclosure and credibility
  • Customer satisfaction
  • Market share
  • Publicly disclosed data about our Environmental, Social and Governance (ESG) performance, including strategies, targets and goals, methods for evaluation, policies, and procedures
Almarai engagement channels
  • General Assembly Meetings
  • Public reports
  • Shareholders’ Rights Policy
  • Investor Relations
  • Almarai Code of Conduct
  • Reporting Violation Policy
  • Global Anti-bribery & Corruption Policy and Procedures
How Almarai is responding
  • Annual Report, Corporate Governance Code, Financial reports, Conferences and Earnings calls, etc.
  • Quarterly results
  • Disclosures

Our consumers are at the heart of our business. We want consumers across the region to think Almarai first when purchasing food and beverages. Building trust and ensuring that our products are the best is essential to our continued growth.

Needs and expectations
  • Product and ingredients quality, freshness, and safety
  • Product nutritional value and health implications
  • Product price
  • Brand reputation
  • Environmentally sound production practices
  • Animal welfare
  • Fair and ethical marketing
  • International recognition and certificates
  • Direct communication channels
Almarai engagement channels
  • Social media channels
  • Visitor tours
  • Website
  • Call center
  • Electronic mail
How Almarai is responding
  • Direct dialogue with consumers on social media, including Facebook, Twitter, YouTube, Instagram and more
  • Monthly consumer surveys
  • Consumer hotline and WhatsApp

Our employees are paramount to our business success, as they hold the commitment, dedication, and intellectual capital to drive innovation within our organization and deliver on our strategy.

Needs and expectations
  • Fair payment and benefits
  • Equal opportunity
  • Engagement and motivation
  • Transparent hierarchies
  • Job security
  • Training and career development
  • Safe work environment
  • Grievance mechanisms
Almarai engagement channels
  • HR Policy
  • Training and development program
  • Training needs analysis
  • Employee grievance mechanism
  • Employee satisfaction surveys (on an ad hoc basis)
How Almarai is responding
  • Housing allowance and transport
  • Life / Medical insurance
  • Annual service award
  • Recreational activities for work/life balance
  • Talent assessments
  • E-learning and training program
  • Management courses
  • Almarai Academy
  • Graduate Professional Trainee Program
  • WE@Almarai
Governmental regulatory bodies

We deeply value our relationships with our regulators and other government stakeholders, as they help us ensure that we effectively manage risks to our business and produce safe, quality products for consumers. We are committed to complying with all legal and regulatory requirements.

Needs and expectations
  • Compliance with national legislation and regulation
  • Contribution to economic development
  • Environmentally sound production practices
  • GHG emissions and impact on climate change
  • International recognition and certificates
Almarai engagement channels
  • Internal audit
  • Stakeholder meetings and open dialogue
  • Public reporting
  • Working closely with regulators to develop improved standards
How Almarai is responding
  • Corporate Governance Code
  • Annual Report
  • Sustainability Report
  • Regulatory team meet regularly with government bodies representatives
  • Corporate affairs team meetings
  • Government forums
Civil society organizations

As a people centric business, we believe that contributing to communities in the countries of our operations is important to building trust and bonds. We are committed to ensuring that access to quality and healthy food is not only a luxury, but a right.

Needs and expectations
  • Corporate Social Responsibility (CSR) and engagement
  • Funds and financial support
  • GHG emissions and impact on climate change
  • Data disclosure and credibility
  • Animal welfare
  • Environmentally sound production practices
  • Contribution to social and economic development
Almarai engagement channels
  • CSR activities
  • Student learning opportunities
  • Food donations
How Almarai is responding
  • Food support for lower income and vulnerable groups
  • Educational awards
  • Dairy and Food Polytechnic
  • Almarai Driving School

More in this section…

Alignment to national and international development frameworks
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Sustainability Governance
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Defining and prioritizing the issues that matter the most
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Sustainability Strategy
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