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Stakeholder Engagement

At Almarai, we understand that balancing the needs and expectations of our stakeholders is essential to delivering on our commitments and creating maximum shared value.

We engage in regular dialogue with our stakeholders (our consumers, shareholders/investors, employees, government regulatory bodies, and civil society organizations), through various communication channels to ensure we consider and respond to their needs and expectations, on the issues that matter to each of our key stakeholder groups.

The table below identifies our most important stakeholders, their relevance to Almarai, their needs and expectations, channels of engagement, and examples of specific response measures.

Shareholders/ Investors

Our shareholders and investors provide the capital necessary for sustainable growth; therefore, Almarai’s future growth and success ultimately depends on its ability to attract investment domestically and internationally. We are committed to delivering long term sustainable returns for shareholders and investors in a growing range of diversified product lines.

Needs and expectations
  • Financial performance, efficient production, and growth
  • Dividends
  • Contribution to economic development
  • Share price
  • Data disclosure and credibility
  • Customer satisfaction
  • Market share
  • Publicly disclosed data about our Environmental, Social and Governance (ESG) performance, including strategies, targets and goals, methods for evaluation, policies, and procedures
Almarai engagement channels
  • Board of Directors meetings
  • Public reports
  • Shareholders’ Rights Policy
  • Investor Relations
  • Almarai Code of Conduct
  • Reporting Violation Policy
  • Global Anti-bribery & Corruption Policy and Procedures
How Almarai is responding
  1. Annual Report, Corporate Governance Code, Financial reports, Earnings presentations, etc.
  2. Net income growth
  3. Sustainability Report

Our consumers are at the heart of our business. We want consumers across the region to think Almarai first when purchasing food and beverages. Building trust and ensuring that our products are the best is essential to our continued growth.

Needs and expectations
  • Product and ingredients quality, freshness, and safety
  • Product nutritional value and health implications
  • Product price
  • Brand reputation
  • Environmentally sound production practices
  • Animal welfare
  • Fair and ethical marketing
  • International recognition and certificates
  • Direct communication channels
Almarai engagement channels
  • Social media channels
  • Visitor tours
  • Website
  • Call center
  • Electronic mail
How Almarai is responding
  • Direct dialogue with consumers on social media, including Facebook, Twitter, YouTube, Instagram and more
  • Monthly consumer surveys
  • Consumer hotline and WhatsApp

Employees Our employees are paramount to our business success, as they hold the commitment, dedication, and intellectual capital to drive innovation within our organization and deliver on our strategy.

Needs and expectations
  • Fair payment and benefits
  • Equal opportunity
  • Engagement and motivation
  • Transparent hierarchies
  • Job security
  • Training and career development
  • Safe work environment
  • Grievance mechanisms
Almarai engagement channels
  1. HR Policy
  2. Training and development program
  3. Training needs analysis
  4. Employee grievance mechanism
  5. Employee satisfaction surveys (on an ad hoc basis)
How Almarai is responding
  1. Housing allowance and transport
  2. Life / Medical insurance
  3. Annual service award
  4. Recreational activities for work/life balance
  5. Talent assessments
  6. E-learning and training program
  7. Management courses
  8. Almarai Academy
  9. Graduate Professional Trainee Program
  10. WE@Almarai
Governmental regulatory bodies

We deeply value our relationships with our regulators and other government stakeholders, as they help us ensure that we effectively manage risks to our business and produce safe, quality products for consumers. We are committed to complying with all legal and regulatory requirements.

Needs and expectations
  • Compliance with national legislation and regulation
  • Contribution to economic development
  • Environmentally sound production practices
  • GHG emissions and impact on climate change
  • International recognition and certificates
Almarai engagement channels
  • Internal audit
  • Stakeholder meetings and open dialogue
  • Public reporting
  • Working closely with regulators to develop improved standards
How Almarai is responding
  • Corporate Governance Code
  • Annual Report
  • Sustainability Report
  • Regulatory team meet regularly with government bodies representatives
  • Corporate affairs team meetings
  • Government forums
Civil society organizations

As a people centric business, we believe that contributing to communities in the countries of our operations is important to building trust and bonds. We are committed to ensuring that access to quality and healthy food is not only a luxury, but a right.

Needs and expectations
  • Corporate Social Responsibility (CSR) and engagement
  • Funds and financial support
  • GHG emissions and impact on climate change
  • Data disclosure and credibility
  • Animal welfare
  • Environmentally sound production practices
  • Contribution to social and economic development
Almarai engagement channels
  • CSR activities
  • Student learning opportunities
  • Food donations
How Almarai is responding
  • Food support for lower income and vulnerable groups
  • Educational awards
  • Dairy and Food Polytechnic
  • Almarai Driving School

2021 Sustainability Report

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